Relationship Exe and Customer Care Executives-Muthoot Finance

Jr. Relationship Executive/Relationship Executive/Sr.Relationship Executive  

• Effective lobby management i.e. Responsible to attending walk -in clients at Branches.
• Extending courteous support to all walk-in customers and educating them about the product & services company offers.
• Responsible for accepting & appraising gold jewellery as per company norms.
• Ensuring proper Verification & Valuation of Collateral Securities and Documents.
• Appraise availability of cash position at the Branch/Bank and inform the requirements to the Manager.
• Verification of daily cash balance, Fund management, bank account operations and bank reconciliation to be exclusively monitored by the Branch Manager.
• Effective handling of software i.e. CBS/ CRM and ensuring all KYC entries in the same.
• Responsible for processing/ documentations of Loans & other financial services.
• Responsible for cross selling of all products and achieving of individual & branch targets.
• Responsible for conducting field visits and meeting corporate customers for business development.
• Responsible for ATM monitoring & functioning if the same is attached to the branch.
• Ensuring following of all procedures & policies as per laid down by the organization.
• Ensuring TAT in handling emails, Co-ordination with Regional & Corporate Offices and all other day-to-day Administrative activities.
• Coordination with various Banks & preparation of BRS.
• Responsible for completion of all Accounts related works in the branch.
• Maintenance of Important formats & documents like Gold Loan/ Vault/Key Movement/ CIT/GIT Register/ Safe Custody / Bond Delivery/Packet Movement/Token Lost.
• Responsible for removing of audit objections and irregularities.
• Responsible for safe guarding Cash, Gold and other valuables in the branch
• Efficiency in conducting supervisory duties when and if required as per the Branch Managers guidelines.
• Responsible to maintain up-keep of the branch and ensure confidential in all dealings.
• Responsible for tele-calling customers for following up on interest collection regularly.
• Responsible for winning back old customers and ensuring that customer portfolio of the branch is maintained and enhanced.

Customer Care Executive (Female) 

• Target based Job
• New Customer Acquisition and Attending all product enquiries (through normal branch walkins, sales activities, marketing promotions etc)
• Follow up for Interest Collection and NPA reduction
• She will ensure that the company delivers the highest standards of service to customers.
• CCEs should cross-sell to all new customers & prospective customers walking-in for any product enquiry
• She will provide information to customers regarding the company offerings.
• She will receive, evaluate, and answer customer inquiries.
• She will analyse the needs of customer and offer him/her services accordingly.
• Encourage all employees to display the highest standards of service at all times
• Identify the customers who are, or should be, served by the company.
• Work closely with the account teams to provide premium service for our customers.
• Assist in identifying opportunities within accounts.
• Improve client retention through strong customer focus and attention