Relationship Coordinator - Volunteer

Vantage Advisory - We are a boutique consulting firm enabling organizations achieve optimal results. We support and enable Startups as well as Growing Businesses. Having been and still in that position, we are here to make the journey smoother for others from Idea to Exit.

We are recruiting to fill the position below:

Job Title: Relationship Coordinator - Volunteer

Location: Lagos

Job Description

• We are seeking an outgoing and customer service-oriented relationship coordinator volunteer to join our organization and work with our clients.
• In this role, you will be responsible for meeting with clients, educating them about our services, and guiding them to make the best decisions.
• You’ll also play a key part in generating new business by identifying opportunities for potential sales.
• This volunteering role is meant to last for 4 months, and can be converted to full-time job depending on performance and the business needs.

Duties and Responsibilities

• Maintain good relationships with clients so that the business can maximize the value of those relationships.
• Identify key contacts at potential client companies to establish and foster a relationship.
• Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
• Understand the problems and challenges of clients and identify ways the business could better address those needs.
• Grow the business by identifying new sales and business development opportunities.
• Seek opportunities to cross-sell or upsell to existing clients.
• Monitor and assess activities of our competitors to proactively satisfy and retain our clients.
• Provide excellent service in order to maintain a positive reputation for the business.
• Resolve any customer complaints in a prompt and professional manner.
• Set revenue targets and then develop and execute a strategy to meet those.

Requirements and Qualifications

• Ability to build, foster, and maintain positive professional relationships.
• Devotion to high-quality customer service.
• Excellent interpersonal communication skills.
• Keen analytical and research abilities.
• Knowledge of relationship management best practices.
• Problem solving and conflict resolution capabilities.
• Willingness to develop an in-depth understanding of the business and related services.
• Experience with digital marketing and managing social media a plus.
• Bachelor's degree in Business, Marketing, Management, or related field.
• 1+ years of experience in a sales or customer service role.
• Outgoing and customer-oriented attitude.

Benefits
What you will get from us in return is:

• A collaborative environment that pushes you to think beyond your boundaries
• A diverse workload, keeping you continually stimulated
• An open forum for expression of ideas
• Diverse opportunities to expand your skills, learn newer skills and make you ready for the job market
• Flexible working hours with remote working option.

Application Closing Date
30th March, 2018.

Method of Application
Interested and qualified candidates should send their updated CV's and a Cover Letters stating why you should be considered for the specific role of interest