Quality Analyst

Job Title: Quality Analyst
Experience: 0-5 Year of experience
Skills Required - Graduate with 0-5 years of experience
Hiring for Quality Analyst- Inbound / Outbound Voice
(Sales/ Inbound/Outbound/Commercial)
We are hiring for Delhi/ kolkata Location
Roles & Responsibilities:
* Manage a large and diverse team of Quality working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* Ensure prompt and accurate service and achievement of targets
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
* To identify training / coaching needs of the team members and provide the same to the Manager
* To assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Eligibility:
* Graduate fom any stream
* Good Comm. Skills.
* Min 2+ year of exp as Quality from Outbound & inbound process.
* Good analytical skills in English
* Time Management
* Knows all Quality tools
*
* Ability to multi-task
* Ability to work well in and promote a team environment
* Excellent understanding
* Customer Service
* Quality focus
# Joining Status: Immediate
Call Mamta@9167232832 and schedule your Interview
Regards,
Mamta
9167232832
Hr Recruiter