Process Support -HDFC Banking Process

Eligibility: Fresher/Experienced

Salary: 2 LPA-3.5 LPA (Depends upon relevant experience and education qualification)

Shifts: Day shift/UK shift

Pre-requisites to apply for this job 

• Are you a graduate if not do you have voice process experience then you can apply!
• Looking for Candidate with excellent communication skills
• We are looking for immediate joiners!!

Customer service in banking process 
Customer service is an important, but broad concept in the banking industry. In essence, banks are service-based businesses, so most of their activities involve elements of service. Customer service managers generally deal directly with service issues, but several other common banking jobs involve service.

Banking process i s a highly specialized sourcing strategy used by banks and lending institutions to support the business acquisition and account servicing activities associated with the customer lending life cycle. These specific services are usually offered through multi-year service-level agreements of the financial services market.

Duties 

• Handle transactions and answer customer queries
• Decipher customer needs and offer the best solution based on proper company policies
• Effectively communicate ideas, suggestions and answers
• Refer customers to people who specialize with the type of problem or query they present
• Complete complex money-related transactions
• Offer upgrades and new banking services or products

Skills 

• Effective listener and communicator
• Good problem solving and troubleshooting skills
• Ability to follow instructions and procedures up to the tiniest detail
• Keen eye for detail and the drive to serve satisfactorily

Career path...Where you can see yourself down the line 
From being the first point of contact to customers of the bank you can be the key person in operations of the bank in future date. It depends upon you how you put your dedication and passion to seek growth in the industry and also how to explore the existing opportunities in the bank you are working or the industry you are into.