Analyze IT Infrastructure Services requirements for customers and design appropriate
cost-effective services/solutions
Solutions/Service Design dealing with all components of an IT Infrastructure, Transition
& Transformation (Technology & Services)
Evaluate, recommend, architect and implement Services solutions to enhance the IT
Infrastructure Services.
Build solution documents, effort estimates & pricing.
Participate and team up with sales, delivery and Partner Managers to provide complete
solutions to customers.
Responsible to build and propose transformational services to customers, identify
triggers, Identify key IT Infrastructure issues which impact the business and make
recommendations to customers.
Build and develop business case, provide relevant and sound business & technical
advice to the customer and present the same to various stakeholders within the
company.
Map competition and develop appropriate winning sales strategies, often in conjunction
with Partners.
Assist the sales group with requests for quotes, information, bids, proposals and
statements of work.
Create, maintain and publish a set of written procedures and best practices for the
delivery of pre and post sales services to customers.
Present technical briefings to executives.
Work with Business Development Managers and/or Account Executives and other
individuals within the sales group to maximize revenue potential by equipping them
with the relevant material (RFP/RFI/RFQ responses, Solutions, Pricing, etc.)
Support customer acquisition, conversion and retention targets