Polycom Network Engineer

Rich Hands on experience of implementing Avaya Voice Technology solutions - Telephony & Contact Center Technologies and good experience in administration & maintenance of Avaya Voice solution, application & services. In depth knowledge of Voice Telephony(Legacy & IPT) of Avaya , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS. Hands on experience (installation and maintenance) on Avaya Voice Products like: Avaya Modular messaging, Avaya CMS, IVR,AES Avaya Voice Gateways (G450, G700 G430 etc.) Avaya Voice Servers (S8500, S8300, S87XX, S8800) Polycom RealPresence Resource Manager Polycom DMA Polycom RMX Polycom VBP Polycom RealPresence Desktop for Windows/Mac CMA-Desktop, HDX, RP-Desktop, RealPresence Group, RealPresence Mobile iPad, V-Series Polycom immersive telepresence(ITP) Responsibilities - Responsible for the configuration, integration, implementation and operational support of Polycom video solutions. Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process. Experience in designing POA for complex Change/Project. Good knowledge in preparing RFO, RCA's, documentation, participate in RCA activities (root cause analysis) Rich experience in handling of Implementation projects. Participate in the Change Management process. Review Change Requests when required and provide support of approved change records. Analyze, recommend, and support the implementation of standard, template-based technology solutions via approved processes, tools and techniques Basic familiarity with Solution Designing with HLD/LLD. Provide Video engineering, documentation, and creation of engineering packages using current approved tools and processes. Interface with Engineering in order to meet the above objectives. Communicate with peers, team leads, client facing resources, and management to ensure successful project implementation/delivery as well as high client satisfaction with our deliveries Up keep of all project time reporting, including time tracking, project status reporting, and metrics for management report rollup and reviews Maintain client focus and view for cost avoidances Responsible for providing advanced diagnostic support Provide mentoring and assistance to lower level teams Create and maintain Operations documentation (client systems, processes, HowTos, work group instructions) Define and execute system health checks Positions will require to work in rotational shifts to support 24 * 7 operations /project assignments Work may include weekends and/or nights, for completion of client deliverables Travel and onsite support may also be required. Manage vendor relationship and Service Level performance with Third Party Audio and Web conferencing provider(s). Provision, configure, install, support and maintain all Conferencing Systems. Conference System set-up, testing and implementation of changes. Manage and coordinate all Third-Party vendors associated with the provision of Conferencing Services. Recommend automated procedures to improve on the processes in place as of the Effective Date and implementing these procedures. Deliver monthly utilization reports showing conference usage by location, including providing summary and detailing reports for Conferencing Systems usage by Authorized User. Perform Conferencing System testing and use testing procedures to validate that individual components and the overall system are working correctly. Supervise and support conferences with on-site Service Provider personnel as necessary to meet the Service Levels. Perform preventive maintenance in accordance with the manufacturers specifications for all Conferencing Systems. Immediately initiate action to pursue any Incidents with the network provider where the capability exists and has been activated.