Operations Manager, Jumia Global

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Operations Manager, Jumia Global 

Job Description

• The Operations Manager will be responsible for the overall management of logistics including coordination of full-order cycle, align metrics and resources to leverage volume for highest return.
• This position is a key contact to record and track quality, quantity, stock levels, delivery times and transport cost while maintaining efficiency.

In particular you will:

• Management of cross border supply chain for Nigeria bound shipment
• Create route to improve delivery fulfilment and customer promise for international order
• Diversify logistic partnership for trade route
• Test new international shipping solution to create most reliable and even faster supply
• Develop systems and processes to improve fulfilment lead-time for Jumia global bound shipment
• Constantly improving existing processes and finding means to better supply efficiency and metric
• Rollout and standardize reverse supply chain for international sellers
• Streamline international seller inventory management
• Enhancement of Customer Experience/Vendor Experience for Jumia Global
• Constantly review SKU with poor review and quality
• Manage vendor Payment and logistic recharge
• Cost optimization for international Freight and local clearing
• Negotiate international freight & local clearing cost with 100% reliability
• Develop streamlined reports, dashboards and intermediate indicators
• Create reports on Metric --> Detail--> Why format
• Automate and make dashboards as real time as possible to show performance metric

Professional Skills & Qualifications

• MBA or Master's Degree in: Engineering, Operations, Logistics or related fields
• 7+ years of management experience in Supply Chain, Distribution and Logistics, preferably in e-commerce fulfillment.
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Experience of Six Sigma/ Lean analytical technique is a plus
• Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
• Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts.