Operations Head- E commerce (Nigeria)

Essential Duties and Responsibilities:

§ In charge of the smooth
running of the website and all shopping platforms such as app, & mobile
Web to increase the sale.

§
Responsible for
the visual quality and the efficiency of all online channels

§ Managing the Shopping team and crafting a solid working
practice across the direct Shopping team.

§ Working closely with the Marketing, Creative and the
Digital team to grow the website to maximize the Search Engine Optimization
success.

§ Working closely with the Operations team to maximize
warehouse support in providing smooth and excellent customer service and
fulfilling online orders.

§ Working with Heads of department to achieve the shared
brand strategy and goals.

§
You will be
working closely with key stakeholder to define and execute the omni-channel
strategy with full P&L ownership.

§
Measurement of
ROI on all spends whilst influencing opportunities and paybacks.

§ Plan the forward range/buying requirements, monitors and
takes action on trading stock levels in conjunction with channels/buying
teams.

§
Oversee the
brands online marketing ensuring customer retention and acquisition.

§
Ensuring the
customer is at the heart of the business: consider the entire customer
journey and identify anything that can affect the experience and trading.

§ Managing the team's commercial focus with clear objectives.
Leading by example providing training and sharing external best practice.