Operation Executive

The Operations executive plays a fundamental role in successfully running our tours in Thailand, Middle East providing the main point of contact among Travstore staffs and Travel agent partners. Working as part of our Operations Department, the Operation executive is primarily responsible for the correct booking, follow-up and cost control of services and ensuring all field staff and partners directly involved with their bookings are fully informed before and on tours.
Job Description
• Drafting Quotations for Travel Inquiries send by Travel Agents
• Negotiating Quotations to get confirmed business from Travel Agents
• Communicating with Travel Agents on Phone, Email and Skype
• Managing workflow with the internal team based out of India and Thailand
• Respond to all urgent incidents reported by field staff, partners or operation officers
• Update tour costing and ensure trips are running to budget and profitability
• Report to direct manager and ensure incoming reports from field staff and partners are picked up and acted upon.
• Apply and manage cost control, quality levels and facilitate solutions
• Ensure all guides, tour leaders and customers receive up to date tour information
Skill Sets
• Strong knowledge of Travel and Tour Operation.
• Able to prioritize, manage time and work to deadlines.
• Excellent command of English skills in writing, listening & reading
• Flexible and a positive outlook
• Problem solving
• Computer literate (Microsoft Office)
• High standards of customer service and good communication skills
• Being responsible, proactive and able to work in teams.
• Outgoing personality, energetic and willing to work hard
• Excellent Written & Oral Communication Skills