ITES / BPO / Operations / Customer Service / Telecalling
Person should have in depth knowledge & experience of Quality operations in Inbound technical BPO sector. He/she should have excellent communication skills. The job involves : - sample and evaluate contact transactions - Report results of evaluations to Quality/operations - Run analysis on contact evaluation and highlight trends - Coach agents based on evaluation trends - Use trends to identify training needs and developing action plans - demonstrate commitment to program internal customer satisfaction.