700,000 - 800,000 INR 
Full Time
View Applications
Skills
Manager Quality- Experience
- 8 to 12 Years
- Industry
- ITES / BPO / KPO / Outsourcing
- Functional Area
- Front Office Staff / Secretarial / Computer Operator
Person should have in depth knowledge & experience of Quality operations in BPO sector.
He/she should have excellent communication skills. The job involves :
- sample and evaluate contact transactions
- Report results of evaluations to Quality/operations
- Run analysis on contact evaluation and highlight trends
- Coach agents based on evaluation trends
- Use trends to identify training needs and developing action plans
- demonstrate commitment to program internal customer satisfaction.
He/she should have excellent communication skills. The job involves :
- sample and evaluate contact transactions
- Report results of evaluations to Quality/operations
- Run analysis on contact evaluation and highlight trends
- Coach agents based on evaluation trends
- Use trends to identify training needs and developing action plans
- demonstrate commitment to program internal customer satisfaction.
- Company
- Enhance Plus
- Location
- Enhance Plus
MD 40, Pitampura, New Delhi-34 India - Website
- http://www.enhanceplus.org/
- View Jobs By This Company
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