Manager - Quality Assurance/ Customer Quality

Job Description

- To capture verbatim customer complaints and then prepare actionable points on them

- To ensure resolution of all customer complaints in a pre-specified time by coordinating with various departments

- Prepare weekly / monthly periodic MIS reports on complaints and update management

- Prepare the QPRS and follow up with plant quality for resolution as per norms

  Warranty Failures :

- Analysis of warranty returned tyres/tubes/flaps

- To decide actionable points for taking necessary corrective actions through CFTs

- Prepare weekly / monthly periodic MIS reports on complaints and update management

- Prepare the PPM trends on major customer parameters like premature, ND, Export ND etc.

Improvement In Customer Quality :

- To conduct benchmark study for analyzing best practices followed by competitor vis a vis CEAT

- To prepare MIS on quality objectives of customer quality and present to the management

- To perform audit of CFAs and plants

- To conduct interface meetings between plant and marketing department for resolution of issues

- To participate in CFT teams

- To identify and improve quality management systems in customer quality.