MANAGER ACCESSORIES

To supply Spare Parts and Accessories to retail and internal customers in a prompt
and accurate manner.
Major Duties and Responsibilities
1) Service Department Support
Interface with Service Technicians and ensure their Parts and Accessories needs are
being met.
Take service technicians’ orders for parts and fill them as fast as possible.
Assist service technicians in determining parts & accessories requirements for individual
jobs.
Recommend related Parts and Accessories, which may be required for a job.
Supply cost of parts information on repair orders.
Update inventory control system and parts catalogue.
Notify service personnel when special parts or back-ordered parts are received.
Maintain cleanliness of Parts and Accessories Department and keep inventory neatly
stacked and orderly.
2) Customer Service
Provide excellence customer service to all of the dealership’s customers.
Assist Manager with attaining retail sales and profitability plans in Parts and Accessories.
Greet customers immediately, in a courteous and friendly manner.
Develop and share knowledge of all Parts and Accessories merchandise, parts history,
and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining
individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, new merchandise and offer additional product that may
compliment the customer purchase.
Assist customers with determination of Parts and Accessories requirements and research
merchandise in catalogues.Accept cash & credit card payments for merchandise purchases. Keep cash register
accurate.
Handle customer complaints reasonably, showing empathy and a positive attitude, and
demonstrate our commitment to excellent customer service.
Occasionally assist with motorcycle sales information if other sales people are busy.
3) Clean & Efficient Parts & Accessories Environment
Receive and process parts from distributors, check merchandise received against
purchase invoice, and prepare product for showroom floor.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports
etc.).
Ensure merchandise displays are stocked, clean, and appealing to customers.
Maintain updated customer account and database details.
Become familiar and efficient with all phases of the computer system required for P&A
operations.
4) Other Duties
As assigned.