Looking for Service Engineer -Gurgaon working as Chat/voice Tech Support

Salary : 3.60 - 4.20 Lacs
Experience
3.00 - 5.00 Years
Perks, Incentives, ESOPs & Compensation details
CTC : 30 K to 35 K
Job Description
Job Description
We are seeking a proactive Service Engineer with a passion for customer service to help provide support, problem-solving and advice on our range of software products for all customers. Our ideal candidate pairs technical expertise with an outstanding positive, ready-to-help attitude.
Your responsibilities will include:
· Providing high-quality phone and email support for a technical product
· Replicating complex customer issues and solving problems
· Providing a conduit between product teams and customers on issues
· Recognizing and communicating product issues to the Development team
· Direct assistance to the Sales team with online product questions and demonstrations
· Providing community and online support in our forum
· Working with customers on case resolutions
· Continually contributing insights to our knowledge database
You will come to us with:
· 2-3 years of technical experience as a systems engineer, systems administrator, developer or similar roles.
· Intellectual curiosity and a readiness to learn new technologies at lightening-speed
· Exemplary verbal and written communication skills
· Commitment to providing an exceptional experience to customers
· Creative and methodical problem solving skills
· General technical knowledge of and passion for Microsoft products and technologies
Highly desirable:
xperience with business process automation workflow software
· Experience developing or administering Microsoft SharePoint 2007, 2010 and/or 2013 environments
· 2-3 years of experience in the software support engineer role
· Proven success in a similar support role in a Microsoft based environment
· C# or SQL developer experience
· ISA, AD, PowerShell and/or WSS / SPS installation and configuration experience
· Windows Server 2003/2008 Administration experience
owerShell
Qualifications
ANY IT Grdauate
Working Days
5 Days a week( 9:00 AM to 6:00 PM )
Job Nature
Full Time
Gender
No Preference
Comments for sourcing
.
· Office 365 & SharePoint experience is mandate
· Rest of the experiences are optional
· This is for a BPO business where these people would be working as Chat/voice Tech Support.