Lead Infrastr Engineer

Job description

• 4+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
• Very strong & broad technical IT skills (covering desktop support, printer, IP Phone & infrastructure).
• Excellent working knowledge of Windows7, MS Office 2013
• Strong working knowledge of Desktop/laptop, printers, iOS device and peripherals, printers, graphics cards, CISCO Phones and network cards.
• Strong knowledge of Workstation Builds/Rebuilds.
• Exposure to MDF & IDF.
• Good working knowledge of Active Directory 2003/2008, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Strong experience and working knowledge of current Windows Operating Systems.
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Good knowledge of Service Now (Ticketing Tool).
• Desktop Support Functionality: Support of Core desktop applications such as MS Office, Adobe Acrobat Reader, Anti-Virus, MS Outlook, Lotus Notes and other desktop related issues on internally developed and third party applications; level 1 and 2
• Remote connectivity support (PDAs, Blackberries, laptops, tablets, smart phones)

Working knowledge of ITIL methodology

Skills

• 4+ Years of experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, professional and inviting service environment Install, troubleshoot and repair computer hardware.
• Providing a desktop support function to the business as part of a shift patterns
• Incident Management - updating support calls for tracking & reporting purposes
• Fulfilment of end user service requests & technology procurement.
• Completion of daily/weekly/monthly checks
• Providing on-call support on a rota basis for infrastructure related outages outside of working hours.

Cabling Patching Services - physical switch port to the desk jack and devices