L2 Managed Services Engineer (MHS) - QATAR

RESPONSIBILITIES

The L2 Managed Services Engineer (MHS) responsibilities include but are not limited to:

• Plan, design and implement NOC projects and customer solutions and configuration changes (e.g. Firewalls, DNS, switch configurations, operating systems configurations, etc.)

• Provide technical support on all Data Centre products and solutions. This includes being part of the after working hours and days on-call rotation support and advanced problem resolution and Handling of technical problems escalated from Level 1. This may involve extensive after-hours work, remotely and onsite, including nights, weekends and official holidays to resolve critical problems and/or deliver high priority projects and/or perform critical network/system maintenance

• Provide adequate technical tools for monitoring and managing systems and networks. Maintain and monitor the Data Centre and NOC infrastructure

• Reports creation, validation & distribution

• Procedures creation/initiation, validation and maintenance

• Perform acceptance tests of the service with the customer. Documentation of installation set-up and configuration

• Act as project manager on customer projects, and internal NOC projects

• Assist in other related activities and projects as needed

REQUIREMENTS:

• A minimum of 3 years of relevant experience in System and Network Administration

• Computer and Communications Engineer (CCE) or equivalent

• Experience in System Administration (Installation, Configuration, and Management):

o Operating Systems: Windows Servers, Linux, VMware, Hyper-V, Solaris

o OSS Software: Monitoring platforms (e.g. HPOV, Spectrum, Orion)

o Backup solutions: preferably Symantec Netbackup or EMC Networker

o Service Desk platform: preferably Remedy, OTRS

o Database solutions like Oracle, Microsoft SQL, MySQL

o Microsoft platforms like SharePoint, Exchange, Active Directory, etc.

o Scripting and automation

• Experience in Network Administration (Installation, Configuration, and Management): Cisco and/or Juniper products, dynamic routing, switching and VLANs, security (firewalls and intrusion detection systems), load balancing, etc.

• Systematic and process/procedures oriented with good troubleshooting skills

• Experience in Project Management, PMP or Prince2 is a plus

• Excellent written and verbal communication skills especially in English and Arabic (Arabic required for Qatar)

• ITIL/other relevant certification is a plus

• Ability to perform well under high pressure within customer/partner premises/environment
• Knowledge in: