International Voice Customer Support

Whom to Source?
• Excellent Communication Skills In English
• Comfortable Working in Rotational Shifts
• Candidate should have Excellent Communication Skills.
• Minimum 6 months of experience in customer based profile.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and
drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction
through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality
Assurance, First Contact Resolution, and NPS
Attitude :
• Time Conscious
• Detail Orientation
• Flexible & Adaptability
• Patience
• Proactive
Behavioral Competencies:
• Problem Solving
• Customer Focus
• Communication
• Result Orientation