Hostess

JOB DESCRIPTION

RESPONSIBILITIES

• Check the reservation book for reservations for the next meal period.
• Notify the supervisor of any parties of more than six.
• See that the reservation signs are placed on the tables.
• Inquire with the kitchen what the daily specials are for the shift.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
• Except in emergency situations, no employees are permitted personal phone calls or have the use of the telephone at any time.
• When a staff member calls to inform us that they will be absent or late, you are to inform the supervisor on duty.
• The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
• It is of utmost importance that someone is present at the hostess station at all times.
• Go to the guest at the entrance and welcome them to Aqua and introduce yourself.
• Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening at Your Restaurant.
• If there are any complaints, retrieve a manager or supervisor immediately

Knowledge & Skills

Good Communication skills

Strong Customer service skills
Attention to details
friendly & professional telephone manner
Team Work

Education- Diploma in hotel Management or equivalent.

Experience- Previous experience in similar Job role of 2 years

Preferable gender- Female

Salary - 12000 to 18000, Accommodation, Duty Meals, Mobile