Hospitality Manager

Essentially, hospitality managers run the day-to-day operations of FBO, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records.
Job Duties :
-Planning work schedules for individuals and teams.
-Meeting and greeting customers.
-Investigate customer complaints and deal with the legal and financial aspects of the business.
-Coordinate front-office activities, keep track of budgets and interview, hire staff.
-Monitor overall customer comfort and dealing with customer complaints and comments.
-Addressing problems and troubleshooting.
-Ensuring events and conferences run smoothly.
-Supervising maintenance, supplies, renovations and furnishings.
-Dealing with contractors and suppliers.
-Ensuring security is effective.
-carrying out inspections of property and services;
-Is responsible for developing the business continuity plan.
-Responsible for the development and maintenance of the SOP’s relating to all functions and activities in the department/FBO.
Interactions (Internal) :
- CEO
- Operation Head
Interactions (External) :
- Clients
- Vendors
- Department Heads
- VIP Visitors
-In addition to knowledge of the business, hospitality managers must have strong leadership, communication and problem-solving skills in order to effectively perform their day-to-day duties and serve as a resource to other staff members. Customer service skills are essential.
Behavioral Skills Required
-Managing pressure
-Collaborative Leadership
-Interpersonal skills
-Integrity