ITES / BPO / Operations / Customer Service / Telecalling
Greetings from Jobs Expert!!! We are hiring for Customer Service (Voice Process) for our reputed Client Designation - Phone Banking Officer (Inbound Voice Process) Customer service (80%) Upselling (20%) Job Summary: - Handle inbound calls for credit cards and banking and render accurate customer service to customers. Objectives: - Rendering services to customers and ensuring satisfactory resolution to all the queries of the customers are provided. Core Responsibilities : Ensure Customer service excellence by: Displaying complete onus to the customers query/problems - Delivering service with requisite Courtesy and Accuracy Ensuring Nil Customer complaints Ensuring excellent SLS scores Escalating/highlighting customer problem incidences Adherence to service and sales compliance upselling on set products (assets and liabilities products) Ensuring Process efficiency by achieving set targets of call quality Salary : up to 3.8 LPA Location - Goregaon (EAST) 5 Days Working + Meal + 2 off General Shift For Females Desired Requirements Excellent Written & Oral Communication Passions towards Service Enthusiastic and Self Motivated Ability to work in a dynamic environment Good Comprehension Skills Team player with a positive attitude Knowledge about banking Industry will be an added advantage for more info Call us on DEVYANI 9213801010 9213701010