Guest Relation Executive

Job Title/Designation: Guest Relation Executive

Job Description:

Roles & Responsibilities:

·         Follow Standard Operating Procedures laid down for the Front Desk

·         Engage with guests on a regular basis and build a relationship with them

·         Attend to phone calls and take appointments

·         Be conversant with all the therapies and provide information about the same to the guests

·         Selling of gift vouchers and memberships to the guests

·         Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa

·         Seek feedback from guests about their experience

·         Control costs by following laid-down procedures

·         Ensure high levels of guest satisfaction

·         Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff

·         Deliver high quality & personalized service to the guests with the help of the therapists at the spa

·         Ensure adherence to all standard operating procedures

·         Handle any guest grievances and bring it to the Spa Manager’s notice immediately

·         Maintain the reception area in an effective manner

·         Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.

Minimum/Maximum/ Work Experience Required: 0 - 4 years, Freshers welcome

Annual CTC: Rs. 13000 to Rs. 18000 per month (based on experience & quality of candidate)

Location(s) of Job: Bangalore

Number of Vacancies:  01

Minimum Education Requirements: Any graduate, Graduates in Travel & Tourism/Aviation/Hotel Management will be an added advantage

No of rounds of Interviews: 02

Work Hours: 9 hours a day (Rotational Shifts – 8 am to 5 pm & 12 pm to 9 pm)

Work Days: 6 days a week, Week off one day between Monday – Thursday

Perks: Free spa therapies worth Rs.3000 per month.

Travel & Allowance: Yes

Languages: English

Relocation & Reimbursement: NA