Main Job Tasks and Responsibilities determine staffing requirements hire and train new staff supervise direct reporting staff according to overall company policy apply strategic planning to determine company, department or unit objectives set employee goals and objectives develop staff to maximize potential monitor staff performance including performance reviews delegate work duties to staff to attain objectives allocate use of available resources monitor and assist staff with work progress evaluate current business processes and systems plan and implement procedures and systems to maximize operating efficiency establish and maintain controls formulate department/unit policies and practices co-ordinate financial and budget activities for maximum operational efficiency facilitate the preparation and analysis of reports review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels responsible for the achievement of department/division/unit productivity and quality goals Education and Experience Bachelor's degree or equivalent knowledge of business and management principles and practices knowledge of strategic planning knowledge of human resource management principles and procedures knowledge of basic economic and accounting principles and practices knowledge of office administrative procedures proficient in relevant software applications Key Competencies judgment decision-making information management resource management planning and organizing problem analysis and problem solving delegating tasks and responsibility communication skills coaching teamwork adaptability