Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;
Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;
Negotiating contracts, transportation and handling costs;
Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes;
Offering consolidation services by air, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units;
Arranging payment of freight and other charges or collection of payment on behalf of the client;
Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
Arranging air transport for urgent and high-value freight and managing the risk door to door;
Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies;
Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis;
Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight