ITES / BPO / Operations / Customer Service / Telecalling
manage the food and beverage provision for functions and events • supervise catering and waiting staff at functions • plan menus in consultation with chefs • recruit and train permanent and casual staff • organise, lead and motivate the catering team • plan staff shifts and rotas • ensure health and safety regulations are strictly observed • budget and establish financial targets and forecasts • monitor the quality of the product and service provided • keep financial and administrative records • manage the payroll and monitor spending levels • maintain stock levels and order new supplies as required • interact with customers if involved with front of house work • liaise with suppliers and clients • negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering) • ensure compliance with all fire, licensing and employment regulations • maximise sales and meet profit and financial expectations.