ETL Production Support Analyst

Application Management Analyst
Provide application support for business intelligence (ETL) tools at Dell. First Responders for any issues related to Dell Data warehouse. Monitor, analyze and resolve ETL jobs related issues for global Dell business users and Dell vendors. Resolve all incidents, service requests, and WOWs within SLA targets. Willing to work on-call, on-site & multiple shifts in a 24 X 7 environment.
Role Responsibilities
•Provide monitoring and application support for business intelligence (ETL) tools at Dell.
•Analyze and resolve ETL job failures issues for global Dell business users and Dell vendors.
•Be the first responders, regularly communicate the status of the jobs (ETLs, reports) and/or any issues through appropriate communication channel.
•Resolve all incidents, service requests, and WOWs within SLA targets.
•Diagnose, prioritize and escalate and follow up on issues where applicable.
•During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution.
•100% compliant to all the procedures and processes.
•Ensure proper handoffs of issues during shift change.
Note :
This is basically for a BI support role and the person should be ready to work in rotational shifts
Look for resources who are having experience in Informatica, SQL(Teradata, Oracle), UNIX