ITES / BPO / Operations / Customer Service / Telecalling
Job Description
Responsible for managing the collection process for Consumer Finance & Vehicle loans business, ensuring that over dues are within trigger levels.
Monitoring and analyzing roll forward rates to higher buckets are kept within defined parameters, ensuring NPAs are maintained at minimum trigger levels.
Maintaining zero delinquency within required parameters/policies and systems while dealing with delinquent customers.
Coordinating with agencies in your respective regions to ensure & maintain the performance guidelines as per the SLAs.
Providing timely support & coordinating with the sales & credit team in identifying negative areas of business.
Coordinating with the sales team in identifying channel partners in sync with Company philosophy.
Note: Looking for candidate who did certify course in Debt Recovery
Interested candidate send your CV to hr@hungrybird.in