Customer Support Officer-Hindi

Job Description

Role:

Customer Service Officer

Position Summary

Provide world class customer service for a leading client by working exclusively with existing or new customers.

Representatives are responsible for ensuring customer satisfaction.

Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.

Roles and Responsibilities

Guide customers with the information they require and provide end to end assistance.

Identifying issues and close requirements by working with customers Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.

Fulfill requests by clarifying desired information;

completing transactions;forwarding requests.

Education & Experience

Good Written & Verbal Communication Skills ( English & Hindi)

Day Shift / rotational Shifts 

Any Graduation.(BA,BBA,BTech,BE or any)

Computer literate.