Job TypeFull Time
Job Location Pune,Maharashtra,India

Skills

customer support CSE Chat Customer Service communication Business Development customer care
Experience
1 to 6 Years
Industry
Telecom / Internet
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Truelytics eComm Pvt. Ltd. is looking for a Customer Support Executive for Chat Process at Baner, Pune.

The Customer
Support Team at icustommadeit plays a vital role in directly impacting the
reputation of the company by providing one-to-one support via phone and email. Candidates
should thrive in a fast-paced start-up environment and grow with the company to
take on greater responsibility over time.
Candidates should have a strong entrepreneurial spirit and a desire to
work in a socially responsible e-commerce industry.


Job Responsibilities:


·
Serve
as the voice of the company


·
Respond
to inbound customer inquiries (phone, email) in a timely and accurate manner.


·
Efficiently
handle marketing & customer service management


·
Manage
time and productivity to meet daily/weekly targets


·
Constantly
identify opportunities to improve customer experience


·
Measure
and report progress of ongoing efforts with pre-defined metrics, and facilitate
data based decision making


·
Handle
our internal ticketing system and customer portals to perfection


Desired Skills and Experience:


·
Excellent
written and verbal communication skills in the English language


·
Bachelor’s
Degree in related field preferred.


·
2-5
years of sales and customer service management experience (or equivalent)


·
A
pro at using internet and social media


·
Experience
in e-commerce or back office environment will be an added advantage


·
Must
be detail oriented and have the ability to multi-task.



If you are web savvy and have high
degrees of empathy, patience, persuasiveness and resourcefulness, Apply Today at hr@icustommmadeit.com


Company
Hugefly Technologies Pvt Ltd
Location
Hugefly Technologies Pvt Ltd
601, A - wing, Teerth TechnospaceBehind Maruti Suzuki ShowroomBangalore Pune Highway, BanerPUNE,Maharashtra
Website
http://icustommadeit.com/
 
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