Full Time
View Applications
Skills
Complaint handling- Experience
- 2 to 5 Years
- Industry
- Other
- Functional Area
- ITES / BPO / Operations / Customer Service / Telecalling
- Private Insurance
- Insurance for employee + family
- Other Benefits
- Company Mobile
- Salary Details
- Basic Fixed Salary
- Mobile / cellphone bill paid by the company
- Provident Fund
Qualification
& experience
Graduate in any discipline
having minimum of 2 years of experience in customer service/ customer care.
Roles and
Responsibilities
·
Customer Complaint Resolution within time limits
·
Unblocking Terminal
·
Facility provision to retailers (al.door, ad material)
as per eligibility
·
Replacement of the Terminals as required
·
Bar Code provision
·
Change of Connectivity
·
Relationship and Rapport with Retailers
·
Actioning on Inactive Retailers
·
Supervising Customer Care
Skills:
·
Operational skills
·
Coordination skills
·
Strong communication skills
·
Multitasking; can work under pressure
·
Team player
·
Positive attitude towards work
·
Proactive approach
Performance
Criteria: turnaround time for complaint resolution, retailer’s
feedback, proactive communication to all the stakeholders to ensure timely
service, ensure 100% documentation and timely process adherence, timely
delivery of facilities to retailers.
- Company
- Aavishkar Business Group
- Location
- Aavishkar Business Group
806, Rupa Solitaire, Bldg.No. A-1, 8th Floor, Plot No. :MBP-2, TTC INdl Area, Village: Mahape, Navi Mumbai -400710 - Website
- http://www.aavishkarbusiness.com
- View Jobs By This Company
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