Not Specified
Full Time
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Skills
customer service accounts networking customer relationship- Experience
- 3 to 5 Years
- Industry
- IT - Software Services
- Functional Area
- IT
- Manage key accounts — maintain a long-term relationship with accounts and maximize sales opportunities within them
- Answer ‘how to’ technical and application configuration questions
- Provide support to frontline customers on technical issues
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Partner with other business units, including the Engineering team, the Integration team, and Operations as required ensuring strong customer satisfaction
- Onboarding, Integration, and Ongoing Relationship Management: Take ownership of the customer (the company) and each BuzzBoard user’s experience within that company
- Ensure and provide quality service to both internal and external customers
- Day-to-day management and oversight of partner engagements, including status report generation, weekly meetings/calls, and monthly meetings
- Communications with account stakeholders and internal stakeholders
- Handle billing and strategy sessions
- Ensure customer success — obsessive and unwavering commitment to making customers successful
- Focus on results — relentless focus on delivering results through innovation and a bias for action
- Strive for excellence — commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability
- Maintain high customer satisfaction ratings that meet company standards
- Hands-on and strong understanding of Digital Media — SEM/SEO/Google/Web Analytics/PPC Advertising
- Perform other related duties as assigned by management
- Company
- Vsplash Tech Labs Pvt Ltd
- Location
- Vsplash Tech Labs Pvt Ltd
vSplash Techlabs Pvt Ltd, Raheja IT Park, Mindspace,Cyberabad, 12 th Office Level, Bldg # 20, Hi-Tech City,Madhapur, Hyderabad. - Website
- http://www.vsplash.net
- View Jobs By This Company
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