Customer Success Manager (CSM) - Key Account Management Lead/Manager

Dear Candidate,

We have the following opportunity with SmartDrive Systems India
Private Limited, Hyderabad and came across your profile which is very promising
for this opportunity.
Please go through the details and revert if you are interested.
Experience: Lead - 4-6 Yrs; Manager - 6+ Yrs
Job Location: Hyderabad
Timings: US Shift

Role Description:
A standard component of the SmartDrive program is the Customer Success Manager
(CSM). Once the sale is complete, the CSM is responsible for taking over the
program management and successfully ushering the Client through the process;
ensuring the Customer experiences the true value of the SmartDrive program.
A core part of this activity includes working with the Client on a daily basis
to leverage the SmartDrive program to quickly and effectively understand the
causes of the fleet's risk and how to achieve positive results.
The CSM should possess a mixture of consultative sales and analytical project
management skills with a strong desire to do everything it takes to make the
Customer successful! Strong account management experience is a must.
Expectations from the Role (High-level):
Act as the Client advocate within SmartDrive and working with internal teams on
Client needs, future enhancements and to solve any issues that arise.
Manage and maintain the Client relationship, ensuring that all assigned Client
accounts are obtaining value from the SmartDrive program, and ultimately be
responsible for overall Client satisfaction.
Work closely to manage existing Client accounts and identify and develop new
opportunities.
Drive end to end program management for the assigned accounts.
Desired Profile:
Minimum 2 years of successful account management experience in a large account
environment.
Experience in handling International Customers (preferably US/UK) is must.
Bachelor's degree or Master's Degree.
Excellent written and verbal communication and presentation skills.
Willing to work in US shift
Please forward your CV's to the Email ID mentioned in the signature.

Thanks & Regards,
Y. Ajay Kumar
Team Lead - Human Resources
ajaykumar.yarava@smartdrive.net
Cell +91 9052603311
1-11-256, Street No: 1, 5th Floor, Wall Street Plaza, Begumpet,
Hyderabad-500016
www.smartdrive.net