Customer Services Executive

Verto

Over the last 2 decades with India opening up and integrating with the global economy; international and domestic mobility needs have increase manifold. However the number of service providers who could address the growing demand have not kept the pace, resulting in customers having limited choice and the industry remained largely unorganized. Most of the international relocation activities continued to be managed outside India for multinational corporations either at their global or regional head quarters. While this may address their concerns over policy administration and consistency in services delivered, it also created layers of management and additional costs to these companies

Verto Mobility:
· has become a mover by choice for many customers, and its business growth through referrals is its reflection.
· has the ability to help corporations reduce their overall relocation spend.
· can provide a private customer a cost effective and assured service delivery.
· offer flexible solutions to meet the customer need.

Website:http://www.vertoservices.com

Industry:Relocation services, Immigration services and Real estate

Functional Area:Customer Service / Operations

Point of Contact for Profiles / Email ID:Pankaja -pankaja.t@multirecruit.com – 9632899916

Number of positions Open: 2

Profile:Customer Services Executive

Number of Employees / Headcount: 20+

Work culture:Service industry

Does this position new or replacement: New

Mandatory Skills Set:Good Communication skills, Analytical skills, Smart and presentable.

Job Title / Designation:Customer Services Executive

• To act as Primary Point of Contact for transferees.

• To be responsible for overall service satisfaction, coordination with customers and service professionals and follow up throughout the relocation service cycle.

• Effectively coordinate, communicate and manage service delivery with local Verto vendors and external service providers.

• Receive all new booked initiations.

• Contact transferee immediately upon receipt of new initiation.

• Reply to e-mails and enquiries within 4 working hours.

• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of scheduled date of service delivery.

• Provide regular updates to Line Manager with regard to status of service delivery.

• Ensure all follow ups with internal/ external customers are made within reasonable time on a regular basis.

• Ensure all transferee records in databases are kept updated and complete at all times.

• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.

• Provide information for reports in a timely manner when requested.

• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback.

• Ensure timely updates of Job Log Sheets for each month.

• Ensure timely and accurate invoicing/ billing.

• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

Job Description:

• Very good written and spoken English. Knowledge of foreign languages highly desirable.

• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives and intercultural sensitivity.

• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.

• Ability to write routine reports utilizing Word, Excel and/or PowerPoint.

• Good organizational and time management skills.

• Good arithmetic and analytical skills.

Attitudes & Behaviors:

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.

• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.

• Willingness to learn new skills to be able to work productively.

• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows and show self-initiative to seek out additional value added assignments when other work is completed.

• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focused under pressure, meet attendance/ punctuality standards.

• Teamwork – Work effectively in team environment, be flexible and open-minded, actively share information with other Verto staff members, foster a team orientated environment and be sensitive to other workloads.

• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas and practice self-development.

• Personal Organization – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other Verto staff.

• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday or otherwise indisposed.

• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by Verto, which could include domestic travel.

Keywords:Customer Support, customer service, customer support executive, technical support, customer care executive, customer care, customer service executive, technical support executive, Customer support officer, customer service representative, customer support representative, CSE, customer service associate, inbound, outbound.

Minimum/Maximum/ Work Experience Required: 0 - 1 year of experience, managing or delivering services or back off work.

Location(s) of Job:Bangalore (Mahadevapura)

Minimum Education Requirements: A Graduate from any stream.

Travel & Allowance:Travel and conveyance, use of mobile phone for business purpose is reimbursed as per company policy.