- COMMUNICATION SKILLS – VERBAL AND WRITTEN: COMMUNICATES EFFECTIVELY WITH CUSTOMERS AND COLLEAGUES.
- KNOWLEDGE ON LOGISTICS INDUSTRY PREFERABLE
- ONE-YEAR EXPERIENCE IN A CUSTOMER SERVICE ENVIRONMENT INCLUDING COMPLAINT-HANDLING RESPONSIBILITIE
Experience
1 to 2 Years
Industry
Courier / Transport / Freight / Logistics
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
• Provide timely, complete and professional responses to customers.
• Verify customer requirements and agree on suitable solution.
• Respond to customer requirements based on historic transactions, if applicable, and other customer specifics, if known.
• Proactively provide customers with accurate product and pricing information based on their needs
• Accurately enter the required data into the booking system to facilitate correct and complete consignment collection.