Customer Service Executive Part Time

Position Summary
Working exclusively with existing customers, representatives are responsible for ensuring customer satisfaction and retaining business. Following established procedures and guidelines, and these representatives address problems and complaints, suggest solutions and drive positive outcomes.
Description:
 The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.
What are we looking for
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You’re a friendly person who is comfortable talking on the phone. You’ll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers’ problems is an essential part of your job.
You’re enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
You’ve got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork.
You must be at least 18 years of age.
 
General Responsibilities
· Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
· Ability to achieve and maintain performance standards
· A Customer Maniac who can work independently
· Support marketing of products
· Able to interact with all levels of management and customers in a professional manner
· Assist and mentor new call center representatives
· Adhere to company processes and guidelines
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Desired Skills and Abilities
Proficient with Hindi/English language
Basic Telephone Etiquettes
Typing Skills minimum 15 WPM with 70% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Customer Focus and Being Attentive