customer relationship Manager

Dear Candidate
“We have urgent requirement with one of our reputed Client”
Job Location: Bangalore
Job Type: Full-time
Designation: customer relationship Manager
Description
• Be the face of the company while interacting with clients
• Attend to Rupeek’s clients along with an operations team to provide Doorstep banking
• Ensure top notch customer satisfaction by exhibiting professional behaviour
• Work closely with the Operations team to ensure that the process is made seamless for the customer.
• Maximizing business mobilization through own contacts & establishing new contacts
• Generate leads from existing customers and also bringing into fold new customers
Job Accountabilities and Tasks:
• Contact customers who have applied for our services, understand their needs and upsell wherever applicable
• Lead a mobile operations team comprising of a Gold appraiser and security personnel
• Help customers overcome any and all apprehensions by treating them professionally
• Ensure customer satisfaction providing information, answering questions, and resolving queries
• Help customers complete required documentation and complete disbursal of loan
• Ensure that operations team is performing as per directions in Gold appraisal and handling of gold
• Help in completion of transaction and ensure the custody of Gold
• Ensure that the entire process is seamless for the customer
• Effectively search prospective clients and generate leads
• Vet the leads, follow-up and convert them into online applications
• Keep track of customer database and record feedback
Preferred Qualities
• Should be able to identify people and develop relationships
• Maximizing business mobilization through own contacts & establishing new contacts
• Should be comfortable in travelling within the city (Company will provide for travel arrangements)
Qualifications
• 2-6 years of relevant work experience in Sales/Customer Engagement in the Gold Loan (Banks/NBFCs)
• Must have a graduate degree
Soft Skills
• Should possess excellent communication skills
• Knowledge of regional languages like Kannada, Tamil, Telugu, Malayalam would be an added advantage
• Top-notch sales skills; ability to put customer at ease
• Must be passionate about your job, willing to put in extra effort whenever required
Location: Bangalore
Compensation: Best in the Industry
wal kin for the Interview between 11:00 AM to 5:00 PM
Venue:
AACORN INFOTECH SERVICES Pvt .Ltd
#147,Anantha Pushpa Complex,1st Floor,80ft Road,7th sector, HSR layout, Bangalore - 560102
Landmark- Opposite to Salarpuriya Serenity Apartments, Next to Kalitech