Customer Care Executive

Title: Customer Care Executive
 
position Summary
 
Working exclusively with existing customers. Representatives are responsible for ensuring customer satisfaction and retaining business. Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.
 
Roles and Responsibilities
Answers inquiries of customers through; researching, locating and providing information
Identifies customer issues and closes requirements by working with customers
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
 
Graduates or 15 years of formal education
 
Freshers can apply as well
 
Experience of minimum 6 months is added advantage
 
Desired Skills and Abilities
Excellent English oral and written communication skills
Proficient with any regional language
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business needs
Decision Making, numerical ability & logical reasoning
Candidate with Hindi speaking is desirable
Customer Focus and Being Attentive