CCE

Job Description:
-Work independently to resolve customer service issues.
-Schedule & confirm customer repair service calls.
-Coordinate & communicate with repair technician.
-Adhere to proper Warranty and protection guidelines.
-Serve as liaison between customers and therepair technician.
-Complete reports and other tasks/assignments as required.
-You must have excellent listening skills and the ability to work independently and with a team.
-Perform additional functions that may be assigned at the discretion of management.
Qualifications:
-Excellent phone etiquette
-Interpersonal skills
-Strong computer skills
-Excellent time Management
-Ability to work independently
-Ability to multi-task
-Customer service skills
-Experience in a fast-paced environment
-Prior call center experience and prior dispatcher experience is preferable.