ITES / BPO / Operations / Customer Service / Telecalling
-Oversee car park processes and procedures according to the local operating procedures.
-Oversee the daily operation of the Car Park and implement the client’s operational requirements.
-Execute the car park operational plan (staff roster, positions and staff adequately aware of their responsibility).
-Comply with the client’s and company’s Health and Safety policies.
-Follow the car park operating procedures and safeguard the welfare of staff and car park users by running efficient and effective operations (Quality Assurance).
-Resolve client /visitor complaints and keep record of all incident and issues. Prepare daily/weekly/monthly operation reports and submit to CLIENT Representative and company management team as required.
-Monitor stock levels relating to parking supplies (tickets, uniforms, consumables, etc) as per company budget
-Responsible to overview cash collection procedures as per accounting procedures of company/ our client.
-Keep abreast the functionality of the car park equipment installed in coordination with site equipment engineers.
-Co-ordinate with the company’s main administration unit, accounts and technical departments.