Car Consultant

· Good comprehension skills in English and Hindi.

· Work in multi shift work environment; open to rotational shifts.

· Clarify customer and probe to confirm understanding of verification data.

· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

· Listen attentively to customer needs and concerns; demonstrate empathy.

· Confirm customer understanding of the solution and provide additional customer education as needed.

· Prepare complete and accurate work and update customer records.

Candidate Profile: Education and Experience

· College Graduates (any stream) – Out Bound Customer Service Experienced with minimum 6months of B2C tele-sales experience in similar role.

· Knowledge of basic computer operations.

· Ability to learn.

· Courteous with strong customer service orientation.

· Dependable with proficient attention to detail.

· Good listening and responding skills.

· Should have decent interpersonal skills and ability to perform under pressure