1) SHOULD HAVE AT LEAST A BACHELOR’S DEGREE IN ANY FIELD
2) 0–3 YEARS OF EXPERIENCE IN THE SERVICE INDUSTRY IN A ROLE THAT REQUIRING REGULAR CLIENT INTERACTION (CLIENT SERVICING/MARKETING/CRM/PR FUNCTIONS PREFERRED)
3) NATIVE JAPANESE TAIW
The Business Associate - Client Services will be involved in client interaction.
Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.
We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.
Key Responsibilities:
Address client queries and resolve client feedback
Provide guidance and information as per client requirements
Customer relationship management (CRM) – assist CRM team in various CRM initiatives
Handling client queries via phone & emails (incoming & outgoing)
Identify potential clients and convert them to increase sales
Provide advice on positioning, marketing, and development of our services from the perspective of cultural acceptance
Play an active role in not only meeting but also exceeding client satisfaction