Business Unit Retail Liabilities.
The key priorities for the Retail
Bank are acquisition of new customers, ensuring we become the Primary
Bank by meeting the financial needs of our customers, growing CASA & Retail Deposits and increasing cross-sell of all products offered by the
Bank
Principal Accountabilities of the Role:-
1. Achieve Business targets - Delivers across CASA, fee and BB goals
Generate leads from existing customers & Employees
Follow up with Govt Depts, Corporations & Courts
Identifying HNI / Corporates / Business units through various channels.
Monitor and generate leads through TPVs
Cross sell for existing customers
2. Profitability
Deliver contribution towards Breakeven of new Branch as per the goals
Increase cross sell of Insurance and Mutual Funds
Non Fund Business
Drive high yielding Advances
Manage within Budgets
Control and monitor leakage of income
3. Audit and compliance
Team training on adherence of processes on a continuous basis .
Track exceptional transactions
Monitoring mechanism to be in place for all processes.
4. Customer Service
Ensure all the team in the branch is customer focused.
All complaints and issues are resolved within the TAT.
Provide feedback to CO on customer needs, competition for improved services
5. Employee Development
Build Best in class team
Regular Staff Meets and Sharing / Updating latest Trends / Circulars / Market Knowledge.
Motivating for Higher responsibilities & Customer centric Approach
Regular feedback on the performance and support in improvement areas.