Billing and Subscription Customer Service Representative

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below: 
Job Title: Billing and Subscription Customer Service Representative
Location: Nigeria
 
Job Description

• Do you love delivering great customer service? Have you worked in an environment where you support subscription sales or bill payment processes?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.
• Within this role you will deliver excellent customer service by helping our customers understand the package they have bought, and whether it is the right plan for them.
• The role gives agents the opportunity to enhance the plans customers have purchased, or support their bill queries and payments.

Duties and Responsibilities

• First point of contact with the customer to support their query
• Compile and analyze customer requirements to give the best advice and resolve their query
• Take, own and close the customer support requests as assigned, seeking support where required
• Fully document every query, including all resolution steps to ensure documentation best practices
• Protect confidential and sensitive information and materials
• Collaborate with other team members to provide high quality support.

Requirements
What we're looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills as full training is provided.

Skills and Competencies:

• Customer service experience- A thorough knowledge of how to delight customers. Subscription and billing experience is a real advantage
• Strong relationship management- A collaborative nature and act as a technical advisor to customers wishing to upgrade
• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills.

In return, we offer you

• An excellent remuneration package
• Prestigious offices all around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offer you career development opportunities to meet your full potential.