Asst. Centre Manager-BPO (Domestic)

We have urgent opening for Assistant Centre Manager position.
Location : Delhi
Experience : 2 - 3 Years
Salary : 3.5lacs - 4.5 Lacs/Annum
Roles & Responsibilities:
Responsible in managing the team of 100 to 200 agents, 5 to 10TLs.
Should act as a liaison between customers and client for all day to day activities.
Setting and meeting performance targets for accuracy, efficiency and quality and ensuring meeting clients SLA.
Monitor and track the performance with respect to SLAs client satisfaction.
Maintaining up-to-date knowledge of process developments.
Workforce planning ,Goal setting ,performance management, coaching, training, and development plans to ensure accomplishment of work objectives.
Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
Document, examine and report quality issues, their reasons and suggest possible improvements.
Continuous follow up to ensure that product updates are implemented by the team.
Manage and implement regular internal meeting including follow-up to achieve the goals set.