Assistant Manager – Client Servicing

HS Brands Pvt. Ltd

Welcome to the exciting world of mystery shopping. With over 10 offices across US, Europe, Asia and Australia, HS Brands is a global leader in the mystery shopping industry. Started operations in India in 2008, HS Brands is currently associated with the best brands across automobile, retail, F&B, hospitality, financial services, real estate etc. HS Brands provides the most unique career opportunities in India to gain insights across multiple industries.

Mystery shopping is a tool used to measure quality of retail service or gather specific information about products and services. A mystery shopper visits a store anonymously to evaluate the quality of service. After the visit, the mystery shopper submits a report based on his/her observations. These observations are shared with the client to make improvements.

Website: www.hsbrands.com

Industry: Mystery Shopping (Market Research)

Number of Vacancies: 5

Functional Area:Client Servicing

Point of contact:starter@multirecruit.com / 08041212005.

Keywords: client coordination, client servicing, customer service, client relationship.

Job Title / Designation: Assistant Manager – Client Servicing

KeyFunctions & Roles of the Candidate:

§ Manage project costs, budgets and client expectations

§ Anticipate and make recommendations for client needs

§ Be exceptionally responsive to all client requests

§ Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients

§ Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track

§ Work with Operations team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.

§ Provide EXCELLENT customer service with a positive attitude to every client, on every occasion with timely updates and status.

§ Receive, coordinate & assign existing customer requests through Operation team

§ Preparing estimates & managing budgets and timelines

§ Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates

§ Attending all staff briefings and project status check-ins each morning

Specific Skill Set:

§ Must have excellent problem solving, organizational, written & verbal communication.

§ Must have strong follow-up skills.

§ Strong statistical and analytical skills, able to perform in-depth analysis, compile and interpret results

§ Must be well versed in Microsoft Outlook, Word, Excel.

§ Must have excellent phone skills & etiquette.

§ Must be willing to learn new things.

§ Must be presentable, well organized and confident with a go-getter attitude.

Minimum/Maximum/ Work Experience Required:3 to 6 years.

Annual CTC:3.5 LPA to 5.5 LPA.

Location(s) of Job:BTM Layout, Bangalore.

Minimum Education Requirements: Graduation (MBA is preferable).

No of rounds of Interviews:4 (Telephonic, HR and final round with Business Head).

Work Timings: Monday to Friday (10 am – 6:30 pm).

Travel & Allowance:N/A.

Languages:

§ Excellent Oral & Written communication skill in English.

§ Should be able to speak in Hindi.

Relocation & Reimbursement:N/A.

Any other skill set: Flexible working in weekends mainly Saturday.