Admission Editor

JOB DESCRIPTION
Job Title : Admissions Editor
Function / Department : Admissions Editing Function/Admissions Counselling Service
Location : Head Office
1. Primary Purpose: The role holder is responsible for servicing clients for editing service offered by Manya Education Private Limited
2. Major accountabilities of position
a) To produce high quality unique documents so as to ensure high success rate for admission in the respective universities.
i. Engaging with clients (via phone and email) to conduct brainstorming session
ii. Conducting brainstorming & strategy sessions in order to elicit required information from clients needed for impactful applications.Recruitment Contract
iii. Editing/rewriting application drafts (essays/SOPs, referee letters, resume etc and other written work) in order to create impressive applications highlighting the strength and personality of the clients.
iv. Ensuring that the clients’ applications are completed as per the timelines (as per the defined Standard Operating Procedures).
v. Establishing good rapport with admissions counselors/Operations/Team Lead/Manager.
vi. Ensuring minimum number of documents are submitted on weekly basis
b) Adheres to the standard operating procedures of editing
i. Ensures that audit targets are met in terms of Quality and Operational/Service Delivery
ii. Follows the First-In-First Out Method (FIFO) for sending edited drafts to clients
iii. Finishes a university’s work as per the timelines
iv. Keeps the admissions counselors in the loop for all client interactions via email
v. Closes client cases as per the defined timelines mentioned in the Standard Operating Procedures
vi. Maintaining reports such as Client Status, Word Count, City Calling, Log-in-Log Out Report
c) Contributes to team activities
i. Assists in taking up extra case assignments during team crisis
ii. Contributing to content development related activities arising inside or outside the team
iii. Helps in internal trainings, presentations as per need
3. Work relations (context - main interfaces - functional report)
a) Reports to the Team Lead (Admissions Editing)
b) Interfaces for operations related issues with the Team Lead/Operational Team
c) Interacts with the Team Lead/Assistant Manager-Editing (Quality)/Manager (Admissions Editing)/Operations/Admissions Counselors for ACS Servicing
4. Key success factors
a) Placement Record (i.e. clients getting placed in universities)
b) Customer Feedback
c) Audit Ratings (Quality and Operational/Service Delivery)
d) Number of Client Cases closed editorially
5. Skills
a) Technical Skills:
i. Good understanding of the study abroad & application process
ii. Knowledge about education and universities abroad
b) Professional Success Skills:
i. A good command of English, and ability to write creatively; excellent English written skills.
ii. Exemplary business communication etiquettes.
iii. Exemplary client servicing skills.
iv. Ability to coordinate effectively with cross-functional teams
v. Ability to manage competing deadlines and prioritize work
vi. Strong multi-tasking skills
vii. Ability to work on MS Office, Internet (should be able to do internet research)
viii. Highly self-motivated, timeline-driven and also good team players
ix. Ability to handle large volumes of work & high pressure situations