Fluentgrid Limited

Company Profile

About Fluentgrid Ltd (Formerly Phoenix IT Solutions):

Fluentgrid Ltd an ISO 9001:2008 certified global software company that provides IT solutions & Services in the Energy & Utility space. Fluentgrid has a robust software product suite called mPower™, which is specifically designed and built for utilities from ground up. The major components of the mPower™ Product Suite includes Customer Information System(CIS), Customer Relationship Management (CRM), Automatic Metering Infrastructure(AMI), Grid, Insight etc. and the complete solutions come with a range of professional implementation services. We are the only Indian product company to be featured in the Gartner Magic Quadrant (MQ) for CIS Solutions for the utility sector, alongside companies like SAP and Oracle. At present Fluentgrid is serving nearly 20 global & domestic utilities with more than 20 million Consumers using the mPower™ Suite to enable their end-to-end business process transformation. With its headquarters in Visakhapatnam, India Fluentgrid have over 250 employees in over 50 projects and 6 locations worldwide. We are currently entering a growth phase involving providing new offerings, service lines and entering new markets, including Middle East, Africa and Central and South East Asia.

Products/Services

mPower™ Smart Utility Suite

Robust utility software bringing smiles to millions of satisfied end-consumers. mPower™ Smart Utility Suite is the result of our sustained endeavor at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving operational efficiency. mPower™ suite has been constantly evolving with field lessons learnt over a period of 15 years by offering pragmatic solutions to most demanding utilities across diverse regions. mPower™ Smart Utility is a comprehensive product suite comprising of 25 products across 5 complimentary product lines viz. CIS, CRM, AMI, Grid and Enterprise. These products are built from scratch for utilities making them easier to quickly configure and integrate without extensive customization. mPower Smart Utility Suite mPower™ Smart Utility Suite mPower CIS™ mPower CRM™ mPower AMI™ mPower Grid™ mPower Enterprise™ Seamless integration of workflow intensive functions like new service connection and disconnection/ reconnection along with other critical functions like metering & billing, payments & credit collection of the utility’s revenue management life cycle (aka MBC or meter-to-cash or prospect-to-cash) using mPower CIS™ ensures that you are in total control of commercial operations. Built-in revenue protection functionality takes care of theft, vigilance, exception handling and legal case tracking assuring you guaranteed returns. mPower CIS™ is the first and the only Asian headquartered utility CIS product to be featured in the Gartner magic quadrant for 2013, 2014 and 2015. Nearly 15 years of our persistent effort in understanding and streamlining utility commercial operations helped us build this robust utility CIS product. mPower CIS™ can be quickly setup to the specific needs of any utility around the world. mPower™ suite is based on our advanced enterprise integration platform for seamless integration of various applications, services and devices in a future proof manner through service oriented architecture. Some of the salient features of mPower™ smart utility suite are: Unified information access: Portal framework for unified access to information in any format like web content, email, documents, reports, maps, etc., Communication & collaboration: Multi-channel communication and collaboration through VoIP, IM/chat, email, SMS, mobiles/handhelds/tablets, IVRS, social networks, Google Glass, etc., Business intelligence: Integrated solution for intelligent decision support with robust tools for ETL, big data management, analytics, reporting, machine learning and dashboards. Business operations agility: Workflow and rule engines for easy customization in tune with ever changing business needs, without help from software programmers. Enterprise integration: Web services based service oriented architecture facilitates easy integration with legacy as well as third party applications. Smart grid integration: Seamless integration with meters, sensors and other devices based on open standards paving the way for future integration with any type of smart grid devices. Security and auditing services: Secure access based on role based access permissions, with single sign-on. Mandatory audit trail for all data transactions.